Fishing boats on the beach of Mondello

Frequently asked questions from our guests

We have compiled the most frequently asked questions of our guests with answers to provide you with information in advance. If you still have an open question, please feel free to contact us.

> Questions about the BnB

What is special about BnB DolceVita?


Many travellers want holiday resorts with a special, preferably homely atmosphere. That's why we have made it our mission to create a place where our guests can feel like temporary locals in Palermo.
We do this because in everything we do, we believe that cultural exchange and friendship between peoples makes the world a better place.
In concrete terms, this means that in addition to modern rooms and a carefree service, you also get a free guidebook and of course we are always there for you on site - if you want us to be.




Where is the BnB DolceVita located?


Our BnB "Dolcevita" is located in the centre of Palermo at the harbour.
The main attractions of Palermo as well as the promenade of Cala Marina are within walking distance. In the immediate vicinity you will find shops, mini markets, pharmacy, hairdresser, bars and much more. If you are looking for an ideal starting point for your activities, then you are in good hands with us. You can find more information about the location of our BnB at www.bnbdolcevita.com/location.




How long has the BnB been there and what is the history?


That's how we came to our BnB:
We worked in Germany for a while: Eugenio as a university lecturer in Italian and Adriana as director of Italian cultural institutes. While looking for a residence for our return, we heard that the city wanted to demolish the Palazzo Fenice to build a garage there. We saved the little piece of city history from its car park fate and made it a home for us and our guests.
That was our story. And now you!
Become part of it and come and visit us.




Who is the BnB Dolcevita ideal for?


Our BnB Dolcevita is ideal for you if you want a room with a local private person and don't want to stay anonymously and impersonally in a hotel. We are locals, born in Sicily and accordingly have insider and secret tips for you. You have direct contact with locals and will get to know the city more intensively and authentically than in a hotel.




Who are the hosts?


We are Eugenio and Adriana, born and raised in Sicily. Eugenio's father opened a small BnB in 1977, which is now run by his brother Sergio. So our family has been welcoming guests from all over the world in Palermo for more than 40 years. And that's how we know: it's not easy to find your way around here straight away and to let go. For this reason, in addition to a room, we also offer you the right service, information and insider tips.




Wie wird mit meinen Daten umgegangen?


Wir nehmen das Thema Datenschutz ernst, es besteht Datenschutz. Sie können unsere Datenschutzhinweise auf unserer Seite einsehen unter bnbdolcevita.de/datenschutz. Unsere Seite ist bei Wix.com zuhause. DIe Datenschutzhinweise von Wix finden Sie auf https://de.wix.com/about/privacy Name, Vorname, Geburtsdatum, Bürgeschaft und Passnummer von jedem Gast werden nach italienischem Gesetz ausschließlich der Polizei übermittelt. Dazu sind wir verpflichtet.





> Booking and payment

How can I book a room at BnB Dolcevita?


You can book conveniently via the channel you prefer. - directly on our website via the "Rooms" page and the online booking engine
- via mail to info@bnbdolcevita.com
- by telephone
- or very uncomplicated via Whatsapp +393774234423 You will always receive a written confirmation by e-mail.




How secure is my booking on www.bnbdolcevita.com?


The information you provide to our website or that is transmitted to you by the website remains private. You can recognise this by the security symbol in your browser (e.g. in Chrome at the top of the address bar). Our hotel site was created and is hosted through Wix.com. Wix.com is a leading cloud-based platform with millions of users worldwide. Wix guarantees a professional and secure handling of your booking via the online booking system.




When do I pay for my stay?


You can book online directly via our booking system and pay directly or choose offline payment. We will then send you an email with written confirmation. We will also do this if you book by phone, in writing by email or via Whatsapp. After the written confirmation of the booking on our part, you have 5 days to transfer the amount. If it is a last minute booking, you pay either immediately or on arrival at the BnB.




What payment options does BnB Dolcevita offer?


We offer online bank transfer, PayPal, credit card payment and cash or card payment on site.




Can I book without a credit card?


Yes, you can book comfortably without a credit card and then pay by bank transfer, PayPal or cash on site.




Which credit cards can I pay with?


We accept direct credit card payments through our online booking system from all major credit card companies, including Visa, MasterCard, Discover and American Express.




How many rooms can I book at once?


You can only reserve one room at a time online with our online booking system. If you would like to reserve several rooms at once, simply contact us conveniently: - via mail to info@bnbdolcevita.com
- via contact form on bnbdolcevita.de/contact
- by telephone +39 339 / 8968862
- or very uncomplicated via Whatsapp +393774234423




How can I make group bookings?


If you would like to reserve several rooms at once for a group, please contact us conveniently: - via email to info@bnbdolcevita.com
- via contact form on bnbdolcevita.de/contact
- by telephone +39 339 / 8968862
- or very uncomplicated via Whatsapp +393774234423





> Change / Cancellation

How can I change my booking?


You can change your booking in writing via info@bnbdolcevita.com or easily via Whatsapp +393774234423.




Until when can I cancel a booking?


You can cancel your booking free of charge up to 7 days before arrival.




What are the cancellation conditions at BnB Dolcevita?


You can cancel free of charge up to 7 days before arrival.
In case of a late cancellation you will pay 50% of the total booking amount.





> Arrival / Departure

How do I get from the airport to BnB Dolcevita?


By bus, shared taxi or private taxi.
We have put together directions for you at bnbdolcevita.com/arrival.




When can I move into my room on the day of arrival?


You can check into your room from 2 pm.
If your room happens to be free the evening before, we will allow you an early check-in upon request.
Please inform our team in advance of your approximate arrival time.
In any case, you can leave your suitcases with us at any time.




By when do I have to vacate the room on the day of departure?


You can stay in your room until 11 am.
If your room happens to be free the following evening, we will allow you a late check-out upon request.
Please inform our team in advance of your wish.
In any case, you can leave your suitcases with us at any time.




By when do I have to arrive at the latest?


You should arrive by 20.00 hrs.
Arrivals after 8.00 p.m. are of course possible, but should be arranged with us - for example via Whatsapp +393774234423.




Is there parking at BnB Dolcevita?


Often you will find free parking spaces directly in front of our BnB.
If not, there is a small private parking garage "Garage Welcome" opposite our BnB.
We will gladly make the reservation for you in your name.




What documents and papers do I need for check-in?


For check-in, we need an identity card or passport from you. And we also need such a document from every other guest in your room.




How do I get from a to b in Palermo?


We will provide you with a city map and information from our team on site.
We are always there for you with any question! If that's what you want.





> Emergencies on site

Who do I turn to in emergencies? (Police, fire brigade, medical help)


The emergency numbers in Palermo are as follows:
113 police, 115 fire brigade, 118 medical assistance.
Of course we will support you as best we can in case of an emergency.




What do I do if my passport is lost?


If you have lost your passport, the first thing to do is to keep calm and act.Whether it is an identity card or a passport, you are obliged to report the loss of these official documents. You should go to the local police immediately and report the loss. If you are sure that your travel document has been stolen, you must also report it to the police. It is essential that you comply with these obligations, as you may be fined if you fail to do so. You will also need a solution for your return journey.You can use the following numbers for this purpose:Central emergency number of the Federal Foreign Office: 01888 1 74 44 44Citizens' Service at the Federal Foreign Office +49 (309 50 00 20 00




What are the international emergency numbers? (closures, illness)


In case of illness
Poison emergency call (24-hour emergency advice) +49 (30) 1 92 40
International Red Cross + 41 (227) 30 42 22





> Room facilities

How is a room in the Bnb equipped?


Each room has a balcony, some have two.
A spacious wardrobe, fridge, a large bed well above the standard Italian size with two bedside tables, a desk, two chairs, a luggage rack and a modern bathroom with daylight shower.
Our suites also have a sofa with sleeping function for 1 - 2 additional guests.




What room categories are available?


In our BnB we have the categories Standard Room, Superior Room or Suites.




Are there rooms for families with children? Are there baby or children's beds?


Yes, there are rooms for families with children and also cots.




How much does a room cost at BnB Dolcevita?


A standard room costs 95€; a superior room 120€; a suite costs 140€. The prices are for two persons.




Are the accommodation prices per room or per person?


The prices are per room and for two persons




Are four adults allowed in a suite for four people?


Yes, if they each want to share a bed in pairs




Is there a barrier-free room? How can I book these?


Yes, please contact us before booking. Gladly via mail to info@bnbdolcevita.com or uncomplicated via Whatsapp +393774234423




Are the rooms at BnB Dolcevita air-conditioned?


Yes, all our rooms are equipped with modern air-conditioning units.




Is there a hairdryer in the room?


Yes, there is a hairdryer in each bathroom




Is there a fridge in the room?


Yes, there is a refrigerator in every room




Are pets welcome?


Pets are not allowed in our BnB.




Where can I store my valuables?


We have a safe which is centrally operated by us. So you can either keep valuables in your room or leave them with us if you wish.




Is smoking or vaping allowed in the rooms?


No, smoking or vaping is not permitted in the rooms or in the building.




Is there wifi in the room?


Throughout the BnB you can log on to the internet free of charge and surf at high speed. You will receive the access data to the WLAN from us on site directly upon your arrival.